Refund and Returns Policy

Effective Date: January 4, 2025

At Lulu’s Carenie, we strive to ensure your complete satisfaction with every purchase. Below are the terms governing refunds and returns.

1. Return Eligibility

• Returns are accepted within 30 days of the delivery date.
• Products must be unused, unopened, and in their original condition.
• Proof of purchase (order confirmation email or receipt) is required for all returns.

2. Refunds

• Once your return is received and inspected, we will notify you via email if your refund has been approved.
• If approved, the refund will be processed to the original method of payment within 5-7 business days.
• Please note that shipping and handling fees are non-refundable.

3. Exchanges

• Items can be exchanged if there is a defect, damage, or error on our part.
• Please contact us at info@luluscarenie.com for further instructions on exchanges.

4. Return Process

• Contact us at info@luluscarenie.com within the 30-day return window to initiate a return.
• We will provide you with a return shipping label and address.
• Returns must be shipped using a trackable shipping method.